AskGamblers Complaint Service Returned Nearly $7 Million to Players in 2024
The latest report from the AskGamblers Complaint Service (AGCS) for 2024 has been officially released, showcasing significant accomplishments and operational metrics for the preceding year. This comprehensive analysis reveals that the AGCS team successfully facilitated the return of an impressive $6,890,547.11 to players, although this figure marks a decline from the previous year’s exceptional recovery total of $9,031,914.04.
In 2024, over 7,259 players turned to AskGamblers, submitting complaints against 1,114 different casino brands. The distribution of recovered funds highlights a noteworthy focus on English-speaking players, who benefited from a total return of $6,473,049.96. In contrast, claims in other languages yielded a recovery of $330,303.95. Additionally, affiliate programs contributed $87,103.20 to the overall recovery volume.
Financial Breakdown of the 2024 AGCS Report
The detailed financial outcomes for the English segment of the AGCS service are as follows:
- Daily Average Recovery: $17,734.38
- Weekly Average Recovery: $124,481.73
- Monthly Average Recovery: $539,420.83
- Average Recovery Per Complaint: $1,952.65
Resolution Effectiveness
The AGCS demonstrated a commendable resolution success rate of 68% in 2024, addressing a record-breaking 2,642 complaints—a notable 8% increase compared to 2023. Overall, the team processed a staggering 10,342 new complaint cases, reflecting a 29% year-on-year rise. Particularly notable was the AGCS’s cumulative recovery amount, which reached a remarkable $70 million for its members.
Breakdown of Complaint Cases
The types of complaints processed reveal important trends within the gambling industry:
- Payment Issues: 6,251
- Account Issues: 1,405
- Deposit Issues: 994
- Bonus Issues: 547
- Software Issues: 408
- Other Issues: 737
Moreover, the AGCS made significant strides in handling affiliate program disputes, recovering an astounding $87,103.20 in complaints—an impressive 90% increase from the prior year.
Insights from Management
Dijana Radunović, General Manager at AskGamblers, commented on the organization’s achievements:
“The trust that players place in us year after year is truly remarkable. Our team is dedicated to helping them recover their funds from operators and resolve other related issues. We’ve had another successful year, breaking several records, and we are excited about the future.”
Challenges and Rejections
In 2024, the AGCS team encountered challenges in processing complaints, leading to the rejection of 7,027 submissions. Common reasons for rejections included a lack of response when additional information was requested, insufficient evidence, and complaints directed to gambling authorities. Interestingly, some complaints were initially rejected but subsequently accepted upon further review—459 complaints were reopened after being rejected once, 83 after two rejections, and 36 after more than two.
The majority of complaints originated from online casinos and sports betting operators, underscoring the ongoing challenges players face in navigating these platforms.
Notable Resolutions
Among the highlighted cases, Fairspin Casino stood out for having the largest single complaint resolved, amounting to $285,080.
In conclusion, the AGCS continues to play a pivotal role in the gambling industry, acting as a vital resource for players seeking resolution and accountability from operators. Their commitment to fairness and transparency remains essential in fostering a trustworthy online gambling environment.
Jose Del Pozo is an experienced iGaming analyst with over a decade of expertise in the sector. Having contributed to leading casino and betting websites, he provides valuable insights and forecasts for the evolving iGaming market.
